How The Telebank Call Center Operates As A Socio-technical System?

Running head : TELABANK CALL CENTRE ORGANIZATIONAL STRUCTUREHow the Tele propound holler Centre operates as aSocio- technical system AbstractThis synopsis the organizational organize of the Telebank Call Centre to witness the fusion of the social and the technical elements involved . The various types of social and technical hold ups that are popular in the speak centre theoretical account of the Telebank are scrutinized to understand the nature of the organizational structure Lastly , the then evaluates the conceptual value and benefits of the exploitation the metaphor that considers the Telebank Call Centre as a Socio adept MachineTelebanking is an innovative electronic solution to banking that assists the bank to offer more than services to the bank customers and meet their demands efficiently finished a wider are a of interaction all over visit and internet . The Telabank blackguard centers , also treated the telephone banking center , automatise the bank processes equal funds transfer , loan payments , bullion transactions etc .

by providing a widespread support to flow the customer queries and requests over phone (Mandelbaum 2004 . Owing to the nature of task , such Telebank call centers are seen as socio-technical systems , where technology is utilise in duplicate with specific social and organizational strategies to control production . The Telabank is a perfect example of integrated suppositious understanding of the counselling social and technological norms are combine to form a model of structural control . The Telabank m! odel institutionalizes control through technology and the control is further exercised by bureaucratic rules . The bureaucratic control prevalent in the Telabank call centre...If you want to depress a full essay, order it on our website: OrderEssay.net

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