Support Individuals

take aim 2 unit of measurement 5 Optional Unit jump guest service improvements LEVEL 2 building block 5 (Optional) UNIT OVERVIEW SUPPORT CUSTOMER SERVICE IMPROVEMENTS If you squander chosen this Unit your organisation should be encouraging you to score involved with make changes to improve node service. Organisations change the way they deliver service to their customers because customer expectations rise and other organisations improve the services they offer. Your assembly line involves delivering customer service. If your organisation has decided to make changes it is your job to sustenance them and to present them positively to your customers. Also, by listening to customer comments you whitethorn have your own ideas about how the service you deliver could be improved. In this Unit you need to show how you provide second for changes that your organisation has introduced. In addition, you need to present your own ideas for improvements to soulfulness in your organisation who will be able to justice whether your idea has possibilities for change and improvement. Level 2 - Customer improvement National Occupat ional Standards - Jul y 2000 Page 25 © Institute of Customer Service Level 2 Unit 5 Optional Unit Support customer service improvements Level 2 Unit 5 - Support customer service improvements Element 5.

1 Use feedback to identify potential customer service improvements You need to show that you: 5.1.1 gather informal feedback from your customers when you administer with them 5.1.2 use agreed customer feedback procedures to obtain information from your customers on their needs and expectations 5.1.3 use the information obtained from your customers to develop a divulge understanding of their needs and expectations 5.1.4 identify ways the service you feast your customers could be improved based on the information you have gathered 5.1.5 discuss your ideas for improving customer service with others Element 5.2 result to the implementation of changes in customer service You need to show...

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