Kk’S Consulting Manager

Case KKs Consulting Manager Jen Ko graduated from City University in 2005. afterwards considering several job offers, she decided to go into business with her father, jak Ko. KKs Founder Jak Ko opened his scratch line laundry store in 1995 and had expanded to six by 2005. The main business was drycleaning and pressing of clothes. Each store had its bear on-site manager and about seven employees. Jens consciousness with her father that as KKs Consulting Manager, she would serve as a troubleshooter or adviser with the aim of both scholarship the business and introducing modern management concepts for solving the companys problems. At present, the KKs Laundry has no formal penchant or training policies. Consultant Manager Jen Ko believes that is bingle reason why standards are not followed. She would prefer that accepted practices and procedures be used in dealing with the guests at the earlier counters. For example, all guests should be greeted with a big hello. Garments that the client drop off should immediately be inspected for any ravish or unusual stains so that these can be brought to the customers attention, lest the customer later return to pick up the garment and erroneously blame the store.

The garments are then vatical to be immediately placed together in a nylon sack to separate the from other customers garments. The shred also has to be carefully written up, with the customers name and telephone number and the date clearly mention on all copies. The counter-person is also supposed to take the prospect to try to sell the customer additional services such as water proofing, or simply notify the customer thatNow that people are doing their spring cleaning, we are having a special offer on draper cleaning this month. Finally, as the customer leaves, the counterperson is supposed to make a courteous signalise likeHave a nice day. Each of the jobs- pressing, cleaning, maintaining equipment, and so forth-similarly contains certain... If you want to get a full essay, order it on our website: Orderessay

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